FAQs and Support

+ When will the promotion start and end?

09:00am (AEST) on 01/06/26 to 11:59pm (AEST) 27/09/2026

 

+ How do I enter the promotion?

To enter, you must:

  1. Purchase a specially marked case from a participating outlet 
  2. locate the unique code on the inside of the case; and
  3. during the promotion period, locate and scan the QR code with your smart phone on the case OR visit the website, locate the entry page and fill out and submit the online entry form, including the unique code, to see if you have won an instant win prize and to receive one (1) entry into the draw. 

 

+ What product/s do I need to purchase to enter?

A specially marked carton of the following (subject to stocks remaining):

  • Carlton Dry 24-pack (bottles or cans)
  • Carlton Draught 24-pack (bottles or cans)
  • Carlton Dry Mid 3.5% 24-pack (bottles) or 30-pack (cans) 

 

+ Is the unique code located on the case?

Yes, the code is located inside your case.

If you cannot locate your unique code, you should contact us here.

 

+ Where is this promotion running?

The competition will run in participating Dan Murphy’s or BWS stores, plus purchases exclusively through these stores via Uber Eats, Doordash and Milkrun. 

 

+ How many gifts are there to be awarded?

There are up to 143,432 instant win prizes available to be won which will be awarded randomly throughout the Competition Period as selected by a computerised system. 

There will be 1 major prize winner, who will receive a $30,000 EFT bank transfer.

 

+ How many times can I enter?

Multiple entries permitted subject to the following: 

  1. limit one (1) entry per person per day;
  2. limit one (1) entry per qualifying transaction;
  3. max five (5) entries per person throughout the Promotional Period; and 
  4. by completing the entry method, the entrant will receive one (1) entry.   

 

+ What are the instant win prizes?

  • Up to 500 X $25 BWS/Dan Murphy's e-gift cards or Digital Vault Pays-enabled Prepaid Mastercard® (for NT and NSW Residents)
  • Up to 1,000 X $20 AFL Store eGift Cards 
  • Up to 135,000 X $20 Carlton Dry Goods Merch Store e-vouchers
  • Up to 6,932 X $10 Digital Vault Pays-enabled Prepaid Mastercards® (for NT and NSW residents) OR a $10 BWS/Dan Murphy’s discount code (for all other states) which can be used towards the following products:
    • Carlton Dry 24-pack (bottles or cans)
    • Carlton Draught 24-pack (bottles or cans)
    • Carlton Dry Mid 3.5% 24-pack (bottles) or 30-pack (cans)

 

+ What is the major prize?

The major prize is a $30,000 EFT bank transfer 

 

+ How do I know if I win?

The Instant Prize winners will be notified on screen upon entry form submission, subject to verification. Instant Prize winners will also be sent an email verifying their winner notification and will be provided with instructions on how to redeem their prize.

The Draw Prize winner will be contacted in writing and via phone within seven (7) days of the draw and published at www.thecarltondraftpromo.com.au/winner by 05/10/26.

 

+ What is the total Prize pool?

The total prize pool is up to $2,831,820.00

 

+ Should I keep my receipts?

You must retain proof of purchase. The proof of purchase required is the unique code found inside the specially marked case of Carlton Dry and Carlton Draught.

 

+ Should I keep the product packaging?

No, you do not have to keep to product packaging, just your unique code 

 

+ What is RE-Captcha?

RE-Captcha is a simple way of checking that a person is entering the promotion. This will ensure that eligible entries are being awarded the prizes.

 

+ Who should I contact with any questions that haven’t been answered?

If you have a question about the promotion, please contact us here

 

+ I’m getting a RE-Captcha error.

RE-Captcha is a free service from Google that helps protect websites from spam and abuse. Unfortunately, it's not something we can control however; The following information may help you:

  • Please close the window and refresh the page. Occasionally if the claim form has been open too long this error may occur.
  • Double checked all your details on the claim form are correct.
  • Clear your cache.
  • Attempt to enter on an alternative device i.e. if you are using a mobile, please try a desktop.
  • Attempt from a different internet connection i.e. if you are using your home Wi-Fi, try your mobile data or a different location's Wi-Fi.

 

+ Why should I add your email address to my Safe Sender or Recipient list?

Some email providers, such as Microsoft Outlook and Hotmail, can occasionally block or filter automated email, even when they are legitimate and not considered spam. This can sometimes prevent important emails from reaching your inbox.

To ensure you receive important updates about your entry, including prize notifications and claim instructions, we recommend adding our email address, [email protected], to your Safe Sender or Safe Recipient list. This helps your email provider recognise our messages as trusted and reduces the chance of them being blocked or sent to your junk folder and helps ensure you receive any prize notification or claim email without delay.

 

+ I need further assistance.

Please Contact Us and our team will endeavour to respond to your query within three (3) business days.